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Millions of customers' data stolen from CeX online games store

Millions of customers' data stolen from CeX online games store

The company has urged customers to change their password, especially if they reused their Cex password on other websites. However none of these have been affected and the in-store personal membership information has been compromised.

Cex, a second hand goods chain based in the United Kingdom, has urged customers to change their passwords.

Affected customers have been sent an email offering guidance.

United Kingdom pre-owned media chain CEX, known both for its role in the United Kingdom second-hand market and the fact its name is pronounced "sex", has apparently fallen victim to a large scale online data security data breach. While personal, identifying information did make it out, CEX has not stored any payment card information from customers since 2009.

CeX says it is unclear who accessed the data, but suggests first name, surname, addresses, email address and phone numbers of customers of "webuy.com" have been stolen. It's now unclear precisely what data has been shared about specific customers, but the company is contacting up to 2 million people "as a precaution".




CEX specializes in second-hand video games, entertainment, and technology products, and is now one of the biggest entertainment retailers in the United Kingdom and Europe.

The retailer is now working with the police and other relevant authorities to find out who conducted the cyber-attack and exactly how much data was stolen.

This is on top of what CeX stresses was always a robust security system, which it says was continually updated.

In a statement on its website, Cex said it has employed a cyber-security expert to investigate the data breach.

CeX said it has hired a "cybersecurity specialist" to conduct a review into its processes and had "implemented additional advanced measures of security" to prevent such an incident from occurring again. It also owns a limited number of stores in the US. "We ceased storing customer card details in 2009".

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